We all want to be listened to, whether it is in a conversation with a friend, a co-worker, a customer…or while we give a speech. In this TED Talk, Julian Treasure covers what not to do (he calls it the Seven Deadly Sins of Speaking), foundations we can stand on if we want our speech to be powerful, as well as the way we say things, the way we use our voice.
I especially liked the exercises to warm up your voice and muscles in your mouth at the end of his talk. I consider this video well worth the ten minutes it takes to watch if you want to become a more effective communicator, a communicator people will listen to.
Stage fright is just not conducive to any performance, be it music, theater, or public speaking. Yet so many people suffer from it…often just during the first moments of a presentation.
In the words of Joe Kowan, “When you experience fear, your sympathetic nervous system kicks in. You have a rush of adrenaline, your heart rate increases, your breathing gets faster. Next, your non-essential systems start to shut down, like digestion. Your mouth gets dry, your blood is routed away from your extremities, so your fingers don’t work anymore, your pupils dilate, your muscles contract, your Spidey sense tingles…basically your whole body is trigger happy.”
Watch this entertaining presentation given by Joe at TED@State Street and learn how he overcame stage fright when singing folk music to audiences of all sizes.
Harvard Business Review contained a true gem for presenters in the June 2013 issue: Lessons from Chris Anderson, curator of the TED conference series. Chris starts out with a story to demonstrate that giving a good talk is highly coachable. He recalls meeting Richard Turere, a 12-year old Masai boy, who came up with a solution to one of the biggest challenges livestock farmers in Kenya face: protecting their animals from lions and other wild animals. He devised a system of lights that created a sense of movement that scared off lions at night. The lights worked as imagined by Richard and soon villagers in other part of Kenya started installing Richard’s “lion lights”.
This is the kind of inspiring story that is perfect for a TED Talk. The only problem: Richard seemed not an ideal candidate to give a presentation to a large audience used to listening to polished speakers like Bill Gates and Al Gore. Richard was painfully shy and when he tried to explain his invention, the sentences came out incoherently. Despite of this, Chris invited Richard to tell his story at at the 2013 TED conference. In the months prior to his presentation, the team at TED worked with Richard to frame his story – to find the right place to begin, and to develop the story into a powerful presentation.
Chris Anderson writes in the HBR article, “When he finally gave his talk at TED, in Long Beach, you could tell he was nervous, but that only made him more engaging — people were hanging on his every word. The confidence was there, and every time Richard smiled, the audience melted. When he finished, the response was instantaneous: a sustained standing ovation.”
So how does the TED team coach their presenters to frame, practice, and deliver their stories? The process starts six to nine months before the event. That’s right! A real killer presentations requires lots of planning, devising, rehearsing, and lots of fine tuning along the way. The actual task of transforming a presentation from muddled to mesmerizing is a matter of hours…spread over a longer period of time.
Frame Your Story
We all have good stories to tell. The most vital part of making your story compelling is to conceptualize it and put it in a frame that people want to hear. Think about taking your audience on a journey. As with any journey, how you start it and where you finish it is vital to the entire experience. The most engaging speakers quickly introduce the topic, explain why they care so deeply about it, and convince the audience members that they should as well. Don’t cram everything you know into your presentation. Instead, use a few specific examples to highlight your ideas. Your presentation won’t be rated by how broad it is, but rather by how deep you can involve your listener into a few well explained details about the problem you are solving.
Plan Your Delivery
There are three main ways to give a talk. You can read it off a script or teleprompter. You can develop a set of bullet points that map out what you’re going to cover in each section. Or you can memorize your talk to deliver it word for word as you have practiced it. Of course, the last method is the most time consuming during your preparation. It will require hours of rehearsing. It is, however, also the most effective once you are in front of your audience. It is the one the TED team recommends to their presenters for a good reason: many of their best and most popular talks have been memorized word for word. What if you don’t have the time or the presentation is not as significant as a TED Talk with 1,400 people in the audience and millions behind their computer screens? Go with bullet points on flash cards. As long as you know what you want to say to each point and transition well from section to section, you’ll be fine. Another point Chris makes in the HBR article is to sound naturally. Present your information and story in a conversational tone. Don’t orate, don’t lecture. Be as natural as if you would talk to a group of your friends.
Develop Stage Presence
Just the thought of standing in front of an audience can be extremely frightening. To take off some of this edge, always remember that your words, story, and substance is much more important to the audience than the way you stand or if you are visibly nervous. Richard seems quite nervous in his presentation about the “lion lights”, but people in the audience didn’t care at all about that. In fact, he built better rapport because the audience members could identify with this nervousness. Furthermore, they sensed that he is confident talking about his experience and story. That’s one of the reasons his talk was receiving such a positive feedback.
One of the biggest mistakes the TED team sees in early rehearsals is that people move their bodies too much. They sway from side to side or shift their weight from one leg to the other. They coach their presenters to keep their lower bodies motionless, which can dramatically improve stage presence. Although there are some presenters that are able to walk around the stage during their presentation (the late Steve Jobs was very natural doing it), the majority of presenters is better off standing still and relying on hand gestures and facial expressions.
The one aspect that will do most for your successful presentation is eye contact. Pick a few audience members and imagine them as friends you haven’t seen in a while. Make solid eye contact with them while you update them on your work.
Plan the Multimedia
You probably have heard the advice about PowerPoint (or similar presentation software): Keep it Simple! Don’t use your presentation deck as a crutch, as a substitute for notes. And never, ever read from your slides. It will only make the audience think that they could do that themselves in the comfort of their home or office. Instead, use powerful images that visualize the key points of your presentation. In Richard’s presentation about his “lion lights” there are not text slides. They are not needed. There are, however, many photographs that engage the reader to take a short journey into Richard’s world.
If you’re going to use slides, it’s worth exploring alternatives. Prezi, for example, makes presentation software that offers a camera’s-eye view of a two-dimensional landscape. It allows the creator of the presentation to zoom in and out and rotate elements for maximum impact. But use those features sparingly. You wouldn’t want your audience to become dizzy while listening to your talk.
Putting it Together
The TED team starts helping their presenters at least six months in advance so that they’ll have plenty of time to practice. They want people’s talks in final form one month prior to the event. Why? The more practice the presenters can put in during the final weeks, the more compelling the presentation will be. The most important thing to keep in mind though is that presentations rise and fall on the quality of ideas, the narrative, and the passion of the speaker. It’s about substance, not speaking style or multimedia pyrotechnics. If you have something to say, you can build a great talk. And always remember, there is no one good way to give a presentation. The most memorable talks offer something fresh, something that is engaging, and relevant to the audience.
To read the full article, head over to the June 2013 issue of the Harvard Business Review.
The internet is full of great advice how to use presentation software like PowerPoint or Keynote. There are many great books available to help presenters create more effective and powerful slides. Yet looking at a typical presentation, it seems not many presenters are paying attention.
Perhaps it helps if the message is delivered with a bit of humor. Watch Don McMillan tell the world how to NOT use PowerPoint. As funny and as relevant as ever.
Many years ago, when I still lived in Switzerland, I attended a technology convention with a great line up of international speakers. My English was still very limited at that time. Yet the presenter I remember the most was an American presenting in English. He started his talk with a joke:
What do you call a person who speaks two languages?
What do you call a person who speaks several languages?
What do you call a person who speaks only one language?
After the laughter subsided, he continued with an apology that he was a “typical American” and thus only spoke English. He then launched into his subject and I understood him better than any of the other English speaking presenters. He was clearly a person who was sensitive to his non-English speaking audience and did his best to convey his message in a way that was easily understood.
When you present to an audience abroad, an audience whose mother tongue isn’t English, you need to change your style a bit to really get your message across. Although most people in business have at least a basic understanding of English these days, you need to consider a few points you don’t have to think about when you present to a native-English speaking crowd.
1. Slow down your speech
Even if your natural rate of speech isn’t all that fast, remind yourself to slow down a bit. If your audience’s level of English is rather basic, they will translate everything you say internally. Speak short sentences without too many long, difficult, or unusual words. Use pauses between sentences to give your listeners a chance to translate your words.
2. Speak clearly
Be extremely articulate. The more clearly you speak, the higher chance you’ll have to get your message across. Practice parts of your speech with a wine cork in your mouth. Put the cork between your front teeth and say a passage a few times before removing the cork. Try your best to say the words as clearly as possible while having the cork in your mouth. Then say the same passage again without the cork. Notice the difference? It’s an old trick stage actors use and it works because you become aware of the muscles in your tongue…and really use them.
3. Use body language and gestures
This is a tip that’s not only relevant when you speak to a foreign audience. Dynamic and enthusiastic speakers use body and hand movements to illustrate key points with any audience. I have some Italian blood running through my veins and I guess that becomes obvious when you see me speak. I speak with my hands and body. I’m not really aware of it unless somebody points out that I’m quite animated when I talk. It has come in rather handy when I speak to people with limited English. They seem to understand my language rather well, I believe in part because my body language and gestures.
4. Avoid slang and idioms
Words evoke internal imagery. Non-native speakers of English may take your idioms literally. Until I reached a certain level of proficiency in English, I scratched my head trying to figure out idioms like “get your ducks in a row” (I didn’t own any ducks), “raining cats and dogs” (huh? how is that possible? what did those animals do in the sky in the first place?), or “knock ‘em dead” (come again? isn’t that illegal?). Idioms are culture oriented and what may sound perfectly good to you might be a most confusing statement to somebody from another culture using a different language.
5. Use local terminology, stories and metaphors
When you talk about measurements, understand the local terminology. Not everybody measures things in inches, yards, or gallons. Most of the world uses the metric system. Presenters also often use sport metaphors to make a point. Be aware that baseball and football stories don’t have the same impact outside of the United States. When the rest of the world hears football, they typically think of what you may call soccer, and baseball metaphors are typically quite lost on an audience outside of the USA.
6. Learn some local key vocabulary
By the time you take the stage, you most likely will already know the local words for hello and thank you. Use them! If you feel extra adventurous, practice the phrase “It’s nice to be here.” Starting your speech by using the local greeting makes a lasting impression even if your pronunciation may not be perfect. You show your audience that you respect them enough to learn some phrases in their language.
7. Use image dominant slides
This tip is not just for presenting to an audience abroad. I’m glad to see more and more people using picture superior slides after reading Carmin Gallo’s bestselling book The Presentation Secrets of Steve Jobs. Don’t put too much text on your slides. Use images to make your point, but be careful to only use images that are universally understood and not part of an idiom that may get lost on your audience.
I hope these 7 tips will help you make your next presentation abroad as memorable as the one I’ve seen back in Switzerland so many years ago. What tips do you have to make presentations to a foreign audience more effective?
Could it be that some of the most memorable speeches have a common structure? They most definitely do according to Nancy Duarte. She uncovers a secret structure that move the audience repetitively from “what is” to “what could be” states of awareness.
Duarte compares Martin Luther King’s “I have a dream” speech to Steve Jobs’s iPhone launch. Her research paid attention to when the speakers were talking about the status quo versus an improved future. The way she uses graphs to display how the speakers involve their audience (by evoking laughter and applause) is superb.
The reason I find this presentation so worthwhile to watch is not its content, the graphics, or the knowledge that great presentations share a common structure. My reason for liking it is the way Duarte delivers her message. Pay attention to her voice inflection, the rate of speech, and the pauses she makes. I believe if you can deliver a presentation with the same skill and enthusiasm, your presentation will have a great chance to be remembered. If, in addition, you deliver it with a similar structure as outlined by Duarte and sprinkle some interesting stories in-between, you’ve got it made.
There are hundreds of books available for people wanting to improve their presentation skills. It’s difficult to choose. Here are five books, published within the last three years, that I consider “must reads” for every presenter:
This is Nancy Duarte’s first book, although it has been published two years after her “slide:ology: The Art and Science of Creating Great Presentations“, which taught presenters how to give more visually appealing presentations.
In “Resonate: Present Visual Stories that Transform Audiences,” Duarte shows just how important stories are for compelling presentations. She has studied great presenters and their presentations and suddenly it clicked: Those presentations all followed some form of pattern. A pattern that is not just found in great presentations, but also literary work and blockbuster movies. Drawing from this research, Duarte outlines these patterns and gives useful tips on how to add that special something to your presentations.
One of the most profound tips in the book is what Nancy calls the intentional placement of a S.T.A.R. Moment: Something They’ll Always Remember. This moment should be so profound or so dramatic that it becomes what the audience chats about at the water cooler or appears as the headline of a news article. Planting a S.T.A.R. moment in a presentation keeps the conversation going even after it’s over and helps the message go viral.
Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote.
Presentation Zen challenges the conventional wisdom of making “slide presentations” in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.
The Presentation Secrets of Steve Jobs is as close as you’ll ever get to having the master presenter himself speak directly in your ear. Communications expert Carmine Gallo has studied and analyzed the very best of Jobs’s performances, offering point-by-point examples, tried-and-true techniques, and proven presentation secrets that work every time. With this revolutionary approach, you’ll be surprised at how easy it is to sell your ideas, share your enthusiasm, and wow your audience the Steve Jobs way.
The author, Carmine Gallo, writes a bi-weekly column for Businessweek.com and has been a featured contributor to several other major websites including MSNBC, Military.com, Always On, AOL and Yahoo Finance. Gallo personally coaches leading executives for keynote speeches, media interviews, product launches, and book tours.
To read my detailed book review, click here.
Presentation Skills 201 is for the good presenter who is determined to get even better. Containing over 70 pieces of detailed advice for higher performance, Presentation Skills 201 can be read from cover-to-cover or used as a reference guide. It includes valuable, easy-to-implement tips for every facet of the presentation process from planning to delivery. It’s all here at an advanced level for high-performing professionals who desire that extra edge by increasing confidence and engaging audiences.
Readers will learn how to increase both the impact and memorability of their presentations. Included with the tips are scores of real-life examples and stories from the author’s over 16 years of helping highly-accomplished presenters find that one more thing that they can do to take it up notch and build their careers by making strong, positive impressions on their presentation audiences.
Scott Berkun is a former Microsoft executive who turned writer and professional speaker. Confessions is Berkun’s first-hand account of many years of public speaking, teaching, and television appearances.
In the book, he shares his successes, failures, and some frustrating experiences, to help readers with their delivery of their own presentations. Confessions contains practical advice in every chapter of the book. It teaches what to do when things go wrong: whether it is a tough crowd you are facing or technical difficulties you encounter.
Apple’s former chief evangelist, Guy Kawasaki, recently published his 10th book: Enchantment. In the book, Kawasaki shares his insight about the art of changing hearts, minds, and actions. This book is all about influencing others. Kind of a modern day version of Dale Carnegie’s “How to Win Friends and Influence People“. Because presenting is influencing at its best, there are some great tips in the book to make your presentations more compelling, more effective, more enchanting.
Watch this short SlideRocket presentation to see Kawasaki’s advice to become a better presenter:
The 9 key points made by Guy Kawasaki:
Customize the Introduction
Kawasaki tells the story of a trip to Brazil during which he had to present to LG. Since he owns an LG washing machine at home, he had one of his sons take a photo and send it to him. He then started his presentation with the photo of his washing machine and giving praise to the product. Another way he personalizes his presentations, especially in foreign countries, is to do a bit of sight seeing and then have someone snap a picture of him. One of the images will become the opening slide showing him as a tourist in his audience’s environment. A perfect backdrop to tell an ice-breaking story to which the audience can relate. There is hardly a better way to build instant rapport with your audience!
Make a Duchenne Smile
This one resonated strongly with me: I live in Thailand, nicknamed “Land of Smiles”, and know from experience that a smile can go a long way in building a trusted relationship. Not any smile though… It has to be a genuine smile that is made not only with the mouth. It also involves your eyes conveying a smile and getting a spark of confidence and joy across. A smile known as the Duchenne Smile.
Dress for a Tie
Although we all have been told before to not judge a book by its cover – it’s hard not to do it. We automatically get an initial impression from somebody’s dress and as a presenter, you need to be ultra aware of this. Underdress and you will give your audience the impression of not caring. Overdress and you will give your audience the impression of wanting to be better than them. Dress like your audience, and you’ll build rapport.
This one is such a no-brainer, I was surprised to see a slide and Kawasaki spending time to go into at all. But it’s often the most obvious that is being overlooked and I’m therefore glad he did. Provide your audience with information, give them insights, and offer assistance and they will find value in your presentation.
Tell a Story
The best presenters are story tellers. They understand that an audience is not interested in numbers and facts. It’s the stories that people want to hear. It’s the stories that people remember. When you have personal and emotionally charged stories, people will be more inclined to remember you and your product. It’s the stories with purpose and relevance that people love to hear and that help them identify with you and your products.
Sell Your Dream
Your audience doesn’t really care about your company or your products. They care about themselves. They care about their dreams and their hopes. When you present, do not sell your product and its features. Sell your dream of greater creativity or greater productivity. Sell your dream of how you and your products and services are making the world a better place.
Use Salient Points
Give meaning to numbers by putting them into a context your audience can understand. Instead of talking of Giga Bytes when you discuss storage capacity, talk about the number of songs or photos or documents that can be stored. Steve Jobs does this extremely well. Whenever he presents Apple products, he always breaks down numbers to make them more visual. He turns numbers into meaningful Information…
Many presentations are way too long and verbose. Kawasaki offers a simple rule: 10 Slides / 20 Minutes / 30-point Font. Do not use more than 10 slides (or deliver more than 10 major messages), because your audience will not remember them all. Be prepared to deliver your information in less than 20 minutes. Shorter is better! And use just a few words with a font size of at least 30 points to support your verbal message. Less is often more, especially when you want to make your presentation memorable and compelling.
Suck up to the AV Guys
Watching a presentation is a multi-sensory experience for your audience. The way you sound is as important as what you say and how you say it. Making friends with the AV folks will ensure that they will make you sound good and give you the necessary attention if you should encounter any technical difficulties. Kawasaki’s advice to bring your own Countryman Microphone is right on. It will show the AV crew that you are a professional who knows what you are doing.
If you follow just some of the advice Kawasaki has given in the presentation above — and in his new book — you will improve your presentation. If you take all of his advice to heart, you are guaranteed to enchant your audience.
Through the wonders of web video, the entire speech is now available on YouTube. Watch it below to see Carmine Gallo in action and see him demonstrate what he teaches. Pay close attention to how he uses body language (eye contact, open posture, and hand gestures) and uses his voice and rate of speech for impact.
Key messages in the video include:
Passion is Everything
You cannot inspire unless you are inspired yourself. Carmine Gallo demonstrates this with two video clips at the beginning of his talk. The first clip shows Steve Jobs talking about the role of passion in an informal staff meeting. The clip ends with Steve Jobs saying “People with passion can change the world.”
The second clip is of Richard Tait, developer of the game Cranium, who displays a tremendous amount of enthusiasm for what he does. He has the interviewer visibly excited within a few sentences. Yes, passion is contagious.
Create Twitter-friendly Headlines
John Medina, a developmental molecular biologist and research consultant, wrote in his book Brain Rules that the brain ignores subjects without contextual meaning. In an interview with Business Week in July 2008, he explained, “We didn’t care about the number of vertical lines in the teeth of the saber toothed tiger. We cared about whether it was going to clamp down on our thigh. We were more interested in the meaning of the mouth than the details.” And we are no different today. Our brains crave meaning before detail.
Reducing your message down to one short statement that explains what your product means in a real life context will not only capture your audience’s attention, it will make your message memorable. In his presentation, Gallo reminded people of just how powerful Apple’s Twitter-like headlines for new products are. Statements like “Apple reinvents the phone,” or “The world’s thinnest notebook,” provide meaning and as a result will get attention and be remembered.
Present with Picture Superiority
Steve Jobs uses extremely powerful visual slides with just one word or short headline. He uses the slides as a backdrop to support his words — and not the other way around. He only uses high resolution photography, not clipart. Jobs understands that ideas are better remembered when they are presented with an image and his slides are a reflection of that knowledge. In the video, you will see Carmine Gallo show the contrast between a standard bulleted slide describing the MacBook Air and the way Steve Jobs did it: with just a photo of the world’s thinnest notebook on top of a yellow envelope. This is the difference that makes the difference between a mediocre and a superb presentation.
Create an Antagonist
In every classic story, the hero fights a villain. Carmine Gallo shows how Steve Jobs uses this formula and positions Apple as the protagonist in all his stories. When creating his presentations, Jobs thinks of Apple’s products as the hero that saves the world. Every story Steve Jobs creates has a villain, which doesn’t necessarily have to be a competitor. It can be a problem in need of a solution. What’s important to him is to have an identifiable enemy.
Inform, Educate, and Entertain
Through a couple of video clips, Gallo shows how Steve Jobs makes all of his presentations informative, educational, and entertaining. And of course, as a master presenter himself, he followed the lead and made this presentation at Stanford’s GSB a highly enjoyable experience with many snippets of wisdom that are guaranteed to make you a better presenter.
I hope you enjoy watching and learning from Carmine Gallo as much as I do.
Ideally, a software demo moves the sales cycle forward. Your aim, as a demonstrator, is to convey to your audience just how user-friendly your product is, while at the same time showing how it adds value to their business. Delivering your demo poorly, however, often leads to the opposite: it kills sales.
To help you avoid giving such bad demos, I have compiled a short list I call the Seven Deadly Sins of Software Demos:
1. Disregarding Time
Demos that start or finish late are guaranteed to leave a bad impression with your prospect. They signal your audience that you don’t respect their time and most people will associate this with you not caring about their business. Make sure you plan accordingly: arrive early at your demo venue to leave enough time to setup your equipment and keep an eye on the clock to ensure a timely finish of your demo. Finishing your demo before the allotted time has an added bonus: you will be able to engage your audience in a discussion that will allow you to better understand what parts of your product really will help your customer.
2. Saving the Best for Last
Too often, otherwise successful product demonstrators want to build up the excitement for their product. They show less useful functionality first, believing they should end the demo on a high note. However, what happens in practice is they begin to bore their audience and by the time they get to the high point of their demo, they may have lost the audience either mentally, because they drifted off into dreamland, or, even worse, physically, because they left the meeting early. Get to the heart of the matter immediately; no later than 1 minute into the demo. Show your best feature first and you are guaranteed to get the attention of your audience.
3. Being ill-prepared
This one goes without saying: if you don’t know your product in and out, your credibility will take a hit. If your audience asks how your product handles a specific task, and you have to search for it, your product will not look as user friendly as it actually may be. Along similar lines, if you don’t know your prospect’s business issues, they will sense this and not trust you to be in a position to solve their problems. Make sure you know your product like the inside of your pocket and have done adequate research about your prospect’s specific needs to demonstrate your product with competence.
4. Death by PowerPoint
Slideshows can be cool and do have their place in business. But not in a demo. When a prospect agrees to meet with you for a product demonstration, that’s typically what they want to see. They want to see your product in action and how it solves their most pressing issues. Avoid a lengthy introductory presentation about your company’s history, its revenues, and your management team. This only distracts from the real message: how your product will solve your customer’s specific needs. Focus on showing how your software will alleviate your prospect’s pain points.
5. Difficult to Understand
A presentation that shows feature after feature, has too many key messages for the audience to remember, and uses buzzwords is confusing and difficult to understand. Highlight benefits instead of features. Limit the number of key messages and repeat them throughout your presentation. Use simple language without buzzwords. Tell stories and use metaphors to get your point across.
6. Using a screen that’s too small for your audience
Nothing loses interest more quickly than when your audience can’t see the screen clearly. Use a projector that shows your screen in an adequate size, so your audience sees everything on the screen clearly, without having to squint their eyes. Use magnification to enlarge those areas you’re currently demonstrating. If you are using a MacBook for your software demo, there is a very nice zoom feature: Hold down the Control key, then drag two ﬁngers up your Mac’s trackpad.
7. Not getting any outside help during planning and preparation
As with anything in life, two or more brains are better than just one. Before you give your first demo in a real life environment, run through it with a peer, a family member, or contact me to get a third person’s honest feedback about the flow, messaging, and delivery style of your demo. Consider it a practice session with the aim to get valuable feedback that will make your demo even more effective. It can only increase the likelihood of your demo achieving what it is intended to do: move the sales cycle forward by demonstrating how your product solves your prospect’s issues in a user-friendly and natural way.